Refund terms should be visible before a buyer enters payment. This page clarifies what happens if an order is damaged, incorrect, or canceled before production.
Production starts after payment confirmation. Printed goods typically ship within 3 to 5 business days, while rush jobs are reviewed case by case by our support team.
Support email
support@rainbowprinthouse.com
Support hours
Monday to Saturday, 9:00 AM to 6:00 PM ICT
Refunds are reviewed for damaged, defective, or incorrect items reported promptly after delivery.
Custom or personalized goods are generally not refundable once production has started, except in cases of confirmed production error.
Approved refunds are returned using the original payment method according to the payment processor timeline.